Frequently Asked
Questions
General
Branding, Website Design, E-Flyers, Packaging, AI Images & More for growing businesses.
Up to 10 working days for branding and website projects, counted from receiving your completed questionnaire and required assets, not from payment. For branding you'll receive 3 initial concepts to choose from.
I work with a wide range of service-based and product-based businesses, caterers, cleaning companies, hair extension brands, skincare, jewellers, concierge, real estate and more, including those needing e-commerce or booking functionality. I work with clients worldwide.
I accept bank transfer and payment links, with Klarna also available for flexible payment plans. Branding and website projects are secured with a 50% non-refundable deposit; strategy and business growth work is paid in full upfront before I begin.
Your project form must be returned within 5 working days of your deposit being paid, to keep your original start date. If it's not received within this time, your slot will be moved to the next available opening in my schedule. If you need more time, just let me know in advance, I'm happy to work with you where I can.
It's very rare, because nothing is designed blind. Your project form means I understand your business before I start, and every project has built-in review points where you give feedback before we move forward. Each package includes its own set of revision rounds so the work is refined with you rather than handed over and hoped for. If something isn't landing, tell me at the review stage and we adjust it, that's exactly what those rounds are for.
Of course, my portfolio has branding and website projects in full.
View The Portfolio →No problem, get in touch and I'll create a custom quote tailored to exactly what you need.
Get In Touch →Branding
It depends on your business needs and goals, if you're unsure, book a consultation and I'll help you find the right fit.
Book A Consultation →Yes, you will own all logos and designs created for you. Full intellectual property rights transfer to you once all payments have been completed and the final designs have been delivered.
You'll receive your final files upon completion. If you'd like any edits made after your project is complete, just get in touch and I'll provide a quote.
You'll receive 3 initial concepts to choose from. We then take your favourite direction and refine it together through your included revision rounds, until it's exactly right for your business.
Up to 3 rounds of revisions per section of your project, not 3 in total. With a full brand identity that's 3 rounds on your primary logo, 3 on your submark, 3 on your colour palette, and so on. Everything you send in one message counts as one round — a different colour, two words joined up, a bigger icon and a new font together is still one round. Extra changes after that can be added at £35 each.
Absolutely, once your core brand or website project is complete we can discuss any extra design needs. Just mention them in your enquiry and I'll put together a quote.
- , Look at my website/packages and see what's best for you
- , Book a consultation if unsure
- , Deposit secures your spot
- , Work begins
Website Design
You'll need:
- , Your domain (e.g. www.yourbrand.com), this can be purchased through GoDaddy
- , The exact pages you'd like, along with the content/information for each page
- , Details of any products or services to be featured
- , Any images you'd like included; if you don't have any, AI-generated imagery can be quoted separately with bespoke pricing
Closer to project completion, you'll also need website hosting (typically £15–£30/month), I'll let you know exactly when to set this up, so there's no need to purchase any subscriptions in advance.
Your domain (e.g. www.yourbrand.com) is your website's address, it's what people type to find you. Hosting is what keeps your site actually live and running, like the "home" your website lives in. They're separate purchases that work together.
Yes, if you already use a booking system (such as Acuity, Calendly or Square), I can embed it directly into your website so you don't need to re-list your services separately.
Yes, AI-generated imagery is available with bespoke pricing based on what your website needs. If you'd prefer a professional photoshoot instead, I'm happy to point you in the right direction.
Yes. Every website comes with 2 months of free post-launch support for minor edits. After that, ongoing support packages are available on request, and larger updates are quoted separately.
Yes, you'll have access to the backend of your website, so adding products, updating shipping details, changing prices or adding new pages/products can be done by you at any time, depending on the platform your site is built on.
You can change your own text, images, prices, products and shipping details whenever you like. Brand new sections or brand new page builds are done by me, so the design stays consistent.
Every website comes with 2 months of free post-launch support for minor edits. Just send them over and I'll handle them. Larger updates, new pages or new sections are quoted separately.
I build using custom code, Wix Studio (I'm an official Wix Studio Partner), or Shopify (Shopify Partner), depending on your website's needs. The best fit for your project will be discussed during your pre-consultation.
Up to 4 rounds of changes on your website build. Everything you send in one message counts as one round — a different colour, a heading reworded, a bigger image and a new font together is still one round. Extra changes after that can be added at £35 each.
The Clarity Guide
It's a concise, personalised written guide (£97) based on the information you submit about your business. It gives you focused direction on your positioning, messaging, ideal client and what to prioritise next, ready for you to implement independently.
Focused observations on your positioning, ideal client, messaging, pricing direction and immediate priorities. It is intentionally more concise than the full strategy service, so you leave with a clear place to start rather than an extensive business plan.
Business owners who need a clear starting point and are comfortable putting the recommendations into action themselves. If you want calls, deeper research, decisions made together and support while you implement, choose Business Strategy & Growth instead.
The Clarity Guide is a concise written starting point personalised to your answers, which you implement yourself. Business Strategy & Growth (starting from £500) is a deeper one-to-one service covering the wider business, with calls, research, a working session and follow-up support.
See Both Options →No. The Clarity Guide is a written service designed for you to use independently. If you want to work through your business with me on calls and receive deeper, ongoing strategic support, Business Strategy & Growth is the right option.
Because work begins from the business information you submit and the guide is made specifically for you, it can't be refunded once that work has started. If you are unsure which service fits before booking, get in touch first.
Still have a question? I'm happy to help.
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