Frequently Asked
Questions

General

Branding, Website Design, E-Flyers, Packaging, AI Images & More for growing businesses.

5–10 working days for branding projects, and 7–10 working days for websites, counted from your project start date, which is the day I've received everything I need from you. For branding you'll receive 3 initial concepts to choose from.

I work with a wide range of service-based and product-based businesses, caterers, cleaning companies, hair extension brands, skincare, jewellers, concierge, real estate and more, including those needing e-commerce or booking functionality. I work with clients worldwide.

I accept bank transfer and payment links, with Klarna also available for flexible payment plans. Branding and website projects are secured with a 50% non-refundable deposit; strategy and business growth work is paid in full upfront before I begin.

Your project form must be returned within 5 working days of your deposit being paid, to keep your original start date. If it's not received within this time, your slot will be moved to the next available opening in my schedule. If you need more time, just let me know in advance, I'm happy to work with you where I can.

It's very rare, because nothing is designed blind. Your project form means I understand your business before I start, and every project has built-in review points where you give feedback before we move forward. Each package includes its own set of revision rounds so the work is refined with you rather than handed over and hoped for. If something isn't landing, tell me at the review stage and we adjust it, that's exactly what those rounds are for.

Of course, my portfolio has branding and website projects in full.

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No problem, get in touch and I'll create a custom quote tailored to exactly what you need.

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Branding

It depends on your business needs and goals, if you're unsure, book a consultation and I'll help you find the right fit.

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There are a few common logo types, wordmarks (text-based), icon/symbol marks, combination marks (text + icon), and emblems. I'll recommend the best fit for your brand during the design process.

Yes, you will own all logos and designs created for you. Full intellectual property rights transfer to you once all payments have been completed and the final designs have been delivered.

You'll receive your final files upon completion. If you'd like any edits made after your project is complete, just get in touch and I'll provide a quote.

You'll receive 3 initial concepts to choose from. We then take your favourite direction and refine it together through your included revision rounds, until it's exactly right for your business.

Up to 3 rounds of revisions per section of your project, not 3 in total. With a full brand identity that's 3 rounds on your primary logo, 3 on your submark, 3 on your colour palette, and so on. Everything you send in one message counts as one round — a different colour, two words joined up, a bigger icon and a new font together is still one round. Extra changes after that can be added at £35 each.

Absolutely, once your core brand or website project is complete we can discuss any extra design needs. Just mention them in your enquiry and I'll put together a quote.

, Look at my website/packages and see what's best for you
, Book a consultation if unsure
, Deposit secures your spot
, Work begins

Website Design

You'll need:

, Your domain (e.g. www.yourbrand.com), this can be purchased through GoDaddy
, The exact pages you'd like, along with the content/information for each page
, Details of any products or services to be featured
, Any images you'd like included, if you don't have any, AI-generated images can be created at an additional cost

Closer to project completion, you'll also need website hosting (typically £15–£30/month), I'll let you know exactly when to set this up, so there's no need to purchase any subscriptions in advance.

Your domain (e.g. www.yourbrand.com) is your website's address, it's what people type to find you. Hosting is what keeps your site actually live and running, like the "home" your website lives in. They're separate purchases that work together.

Yes, if you already use a booking system (such as Acuity, Calendly or Square), I can embed it directly into your website so you don't need to re-list your services separately.

Yes, AI-generated images are available as an add-on at an additional cost. If you'd prefer a professional photoshoot instead, I'm happy to point you in the right direction.

Yes. Every website comes with 2 months of free post-launch support for minor edits. After that, ongoing support packages are available on request, and larger updates are quoted separately.

Yes, you'll have access to the backend of your website, so adding products, updating shipping details, changing prices or adding new pages/products can be done by you at any time, depending on the platform your site is built on.

You can change your own text, images, prices, products and shipping details whenever you like. Brand new sections or brand new page builds are done by me, so the design stays consistent.

Every website comes with 2 months of free post-launch support for minor edits. Just send them over and I'll handle them. Larger updates, new pages or new sections are quoted separately.

I build using custom code, Wix Studio (I'm an official Wix Studio Partner), or Shopify (Shopify Partner), depending on your website's needs. The best fit for your project will be discussed during your pre-consultation.

Up to 3 rounds of changes per section of your website, not 3 for the whole build. Everything you send in one message counts as one round — a different colour, a heading reworded, a bigger image and a new font together is still one round. Extra changes after that can be added at £35 each.

The Clarity Guide

It's a digital guide (£29) built from six years of client work. It walks you through the business side most people are never taught, positioning, knowing who you're actually for, pricing with confidence and presenting your business so people take it seriously. It's an instant download, yours to keep and work through in your own time.

Practical, worked-through sections on positioning, ideal clients, pricing and offers, how your brand is read from the outside, and the order to fix things in. It's written to be used, not just read, with prompts you fill in for your own business rather than general theory.

Business owners who are already good at what they do but know their brand and positioning aren't pulling their weight yet, and who want to make progress themselves before investing in a full project. If you already know you want done-for-you work, go straight to Business Strategy & Growth instead.

The Clarity Guide is general advice that applies to any growing business, and you apply it yourself. Business Strategy & Growth (starting from £250) is built specifically around your business, your stage and your goals, with calls, research and a sequenced action plan.

See Both Options →

It's delivered instantly by email as a download, so you can start straight away. There's no waiting list and no call required. If you have a question while working through it, just email me.

Because it's an instant digital download, it can't be refunded once accessed. If something isn't clear or you think you've bought the wrong thing, get in touch and I'll help you work out the right next step.

Still have a question? I'm happy to help.

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